The Grid Privacy Notice

Effective date: April 22, 2026

Who we are

The Grid, operated by [Full Legal Entity Name] (“The Grid,” “we,” “us,” or “our”), is a membership club and hospitality platform powered by our AI engine, MILA, which personalizes your experience across people, places, and programs On The Grid.

MILA learns from your context to recommend connections, events, dining, wellness, and stays aligned with your goals and preferences.

Our privacy promise

You control what MILA sees, learns, and does. Personal data is encrypted, kept secure, and never sold. You can pause, customize, or delete your profile at any time.

The information we collect

We collect the minimum necessary to operate The Grid and personalize your experience. The categories below depend on how you use the platform and are largely optional.

Account & Profile
Name, contact details, photo, biography, professional role, skills/interests, LinkedIn URL, and preferences (e.g., dietary, room, music, wellness).

Professional & Community
Your goals, projects, and opt-in profile details used to match you with members, mentors, investors, or companies.

Usage & Device
App interactions, session logs, device type/OS, crash logs, and identifiers to maintain security and improve performance.

Location (optional)
Approximate or precise location for check-in, wayfinding, and “who’s here now” features.

Bookings & Transactions
Reservations, event RSVPs, purchases 

(including autonomous retail), and payment-related records.

Wellness Data (optional)
Health-related metrics you choose to share (e.g., sleep or recovery signals). This is not used for medical purposes.

Biometric Data (optional)
Face templates or similar identifiers used strictly for access control where enabled, with separate explicit consent.

Voice Interactions (optional)
Short voice commands processed to fulfill requests.

Feedback & Communications
Messages, support requests, ratings, and meeting feedback.

Third-Party Data (optional)
With your permission, we may enhance your profile using providers such as APIFY and LLMLAYER under strict contractual safeguards.

How we use your information

We process your data for the following purposes:

• To provide and secure the service
  Account management, identity verification, venue access, payments, and safety.
• To personalize your experience (MILA)
  Recommendations for people, events, dining, wellness, workspaces, and stays.
• To improve The Grid
  Aggregated and de-identified analytics to enhance features and performance.
• To operate programs and scoring systems
  Engagement-based systems (e.g., Impact/Ecosystem scoring) that enhance experiences and recommendations. These are not used to deny service.

Legal bases for processing (where applicable)

Depending on your location, we rely on:

• Contract – to provide membership services
• Consent – for optional features (e.g., biometrics, wellness, location, enrichment)
• Legitimate interests – to improve services and ensure security
• Legal obligations – to comply with applicable laws

AI and automated recommendations

MILA uses algorithms to generate suggestions and coordinate experiences. You remain in control and can accept, modify, or ignore recommendations at any time.

MILA does not make decisions that produce legal or similarly significant effects (e.g., credit, employment, or housing decisions).

When we share information

We share personal information only as necessary:

• Service providers/processors
  Including infrastructure, analytics, AI providers (e.g., APIFY, LLMLAYER), under strict contractual limits.
• Operating partners
  Hotels, clubs, and event hosts to deliver your bookings and experiences.
• Members you choose to meet
  Only after mutual acceptance.
• Legal and safety purposes
  To comply with law and protect users and services.

We do not sell your personal data.
We also do not share your data for cross-context behavioral advertising.

Cookies and tracking

We use cookies and similar technologies to:

• Maintain session functionality
• Analyze performance
• Improve user experience

You can control cookies through your browser settings. A detailed Cookie Policy will be provided where required.

Your rights and choices

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Download your data
• Opt out of certain processing
• Limit use of sensitive personal data
• Withdraw consent at any time
• Appeal decisions regarding your data

You can manage most of these directly in Settings or by contacting us.

Sensitive data controls

For sensitive categories (biometrics, wellness, location):

• Explicit opt-in is required
• You may withdraw consent at any time
• Alternative options (e.g., key cards) are available
• Data is used only for its stated purpose

Data retention

We retain personal data only as long as necessary:

• Account data: for the duration of membership
• Transaction records: as required by law
• Biometric data: deleted upon withdrawal of consent or account closure
• Camera footage: retained for limited periods for security purposes
• Analytics data: de-identified where possible

Security and global operations

We use administrative, technical, and physical safeguards, including:

• Encryption in transit and at rest
• Access controls and monitoring
• Vendor data protection agreements

The Grid operates globally, and your data may be processed in the United States and other countries using appropriate safeguards (e.g., standard contractual clauses).

Children

The Grid is intended for individuals 18 years or older. We do not knowingly collect data from children.

Changes to this notice

We may update this Privacy Notice periodically. Material changes will be communicated, and the effective date will be updated.

Contact us

For privacy-related requests or questions:

Email: privacy@onthegrid.club

Governing law

This Notice is governed by the laws of the State of Florida, and disputes are subject to the exclusive jurisdiction of Florida courts.